When you report a routine repair to us, we’ll work to complete this within a maximum of 21 working days, although we generally complete repairs a lot quicker.

Over the summer (1 April to 30 September), our response time for any hot water or heating issues moves from a winter 4 hour emergency response to 3 working days to reflect the change in seasons and warmer weather.

The quickest way to book a repair is to use your Customer Portal account or the Housing Solutions App available at any time.

You can also reach us by webchat at www.housingsolutions.co.uk or call our Customer Contact Centre at 01628 543101.