The Housing Ombudsman independently oversees how social housing landlords deal with complaints about their services. The Ombudsman can also provide active support in resolving disputes between tenants and landlords.
In April 2022 the Housing Ombudsmen published a new Complaint Handling Code. The Code provides a framework for landlords to follow in making sure complaints are managed fairly and effectively. As a member of the Housing Ombudsman Scheme, we are required to assess our handling of complaints under the Code each year. This is a valuable tool for us in reviewing our processes and learning from complaints. You can read our July 2023 self-assessment including the actions we’re taking to build further improvements into our handling of complaints.
To find out more about the Housing Ombudsmen service please click here
Our Service standards: