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  • Your Feedback - Comments, Compliments and Complaints

We welcome your feedback, both good and not so good! It is what we use to help us to continually improve. 

We'd like to hear...

  • If you've received great service

    We love to hear when we get things right. Please let us know when you have had a positive experience of our services or a particularly good member of staff. You can get in touch via our Contact Centre here.

    We will make sure that your compliments are passed on to the relevant staff members. 

  • If you have any suggestions or feedback

    If you have any feedback about our service or a suggestion about how we can improve it, we want to know! Please contact us via webchat, the customer portal, app or call our Contact Centre here with any ideas you have on what we can do better.

    If you’d like to help shape our services, why not become one of our involved residents? Find out how you can get involved here.

  • If you're unhappy with our services or would like to complain.

    We're sorry that you didn't feel our services were up to the high standards we set ourselves. Complaints help us to improve and learn where we've gone wrong, so we make sure we don't make the same mistake again.

    You can find our complaints policy here.

    If you would like to make a complaint please get in touch via our contact centre using one of the methods on this page or using the form below. 

    The Housing Ombudsman is an organisation that works on behalf of residents.  They will help you if you feel that your complaint has not been handled to your satisfaction.  The Housing Ombudsman can be contacted via their website which you can visit at this link:

    Home | Housing Ombudsman Service (housing-ombudsman.org.uk)