Housing Solutions and Consumer Standards

At Housing Solutions, we are dedicated to providing high-quality, affordable housing that meets the diverse needs of our community. Guided by the Social Housing Regulation Act 2024, we ensure the highest standards of service for our residents. Our commitment is built on three pillars: safety, sustainability, and satisfaction. The consumer standards are key to how housing associations are rated and assessed by the government, with the resident voice at the forefront of our services.

We are committed to meeting the following standards:

Consumer Standards

  1. Transparency, Influence, and Accountability Standard: We actively engage with our tenants, encouraging their participation in decision-making processes and ensuring their voices are heard. We provide clear and accessible information, making it easy for tenants to understand their rights and responsibilities. For example, based on resident feedback about giving plenty of notice for repairs, we now send a text the day before to keep residents informed.
  2. Safety and Quality Standard: We are dedicated to maintaining our properties to a high standard, ensuring they are safe, secure, and well-maintained. Regular inspections and prompt repairs are part of our commitment to providing quality homes. For instance, [provide specific example, regular gas safety checks?].
  3. Tenancy Standard: We offer fair and transparent tenancy agreements, supporting tenants throughout their housing journey. Our policies are designed to promote stability and prevent unnecessary evictions. [could include number of lets or work with partners?].
  4. Neighbourhood and Community Standard: We work to create vibrant, inclusive communities where everyone feels welcome. Our initiatives focus on improving the local environment and fostering a sense of belonging among residents.[again, examples needed].

As your landlord, Housing Solutions is committed to improving our services in line with these consumer standards. We want to make sure your home is safe, treat you with fairness and respect, and deliver excellent customer service to create strong communities. We will keep you updated on our progress and report on the Tenant Satisfaction Measures to show how we are performing.