Whilst Housing Solutions are responsible for providing a repairs service to residents who rent, residents share the responsibility for keeping their homes in good condition over the life of the tenancy.

The following information details each parties responsibilities.  Shared Owners who are responsible for their own repairs (for details of homeowners repair responsibilities click here.)

Housing Solutions are responsible for repairs to:

• The structure of the building including foundations, walls, windows, external doors & chimney stacks.
• Roofing repairs / replacement
• Repairs to rain water goods excluding tenant damage
• Repairs to floors & stairs
• Plaster repairs excluding tenant damage
• The structural fittings and fixtures of the building including internal doors.
• Internal doors excluding tenant damage.
• Built in cupboards & joinery.
• Fireplaces installed at the point of tenancy
• Kitchen units excluding tenant damage.
• Service installations including drains, inspection chambers, wastes & water pipes.
• Electrical installations.
• Gas installations.
• Alarms, door entry & warden call systems.
• Lifts.
• Communal television aerials.
• External installation of Fibre broadband. Connectivity via third party provider (installed at the discretion of Housing Solutions) 
• White goods supplied by Housing Solutions.
• External works including paths, brick stores and communal clothes lines (within the boundaries of the property.)
• Paths & walkways
• Property boundary fences and walls that form a boundary with a public road or footpath.
• Communal facilities of flats and sheltered schemes, including paths, drying areas, communal lounges, etc.
• Pest control to multiple properties and common areas of flats and sheltered schemes.
• Pest control to a single properties if part of an widely effected purpose built block of flats.
• Unblocking toilets and external drains that are the responsibility of Housing Solutions.
• Providing a full home redecorating pack where a water leak (caused by faulty pipework) has resulted in repair work.

Residents are responsible for:

• Private television aerials, satellite dishes and internal reception equipment
• Fixing new or replacement garden fences and gates between homes & gardens, that do not form a boundary with a public road or footpath
• Property specific outbuildings.
• The repair or renewal of timber sheds/outhouses and greenhouses.
• Any repair caused by the neglect, misuse, willful or accidental damage by a resident, or visitors to the property.
• Repair or replacement of any item not supplied by Housing Solutions.
• Internal redecorations inc. following a repair and minor plaster cracks and holes of under 3 mm.
• Replacement light bulbs (except communal).
• Replacement of lost keys or a resultant change of locks to doors and windows.
• Pest control (affecting one property.)
• Unblocking of sinks, baths, and wash hand basins.
• Repair/replace sink, bath and wash hand basin plug and chain.
• External doors – bells, knockers, numbers and additional door security (except communal).
• Internal doors – Ease and adjust and replacement of handles, catches and locks.
• Repair/replace toilet seats, shower heads and hoses.
• Broken glass (no crime reference number).
• Adjusting heating controls and programmers.
• Repair/replace washing lines (except communal).
• Replace kitchen unit handles, including ease and adjustment of doors and drawers.
• Replace outside catches or bolts (except communal).
• Floor coverings (except kitchen and bathroom where supplied by Housing Solutions).
• Bleeding air locks from radiators.
• Resetting tripped electrical switches.
• Garden maintenance, cutting back of shrubbery, trees and grass.
• Internal decoration