Questions about your rent/service charges or worried you can’t pay?
We have a dedicated Income Team who can support you with any questions around paying your rent and/or service charges.
- Email our Income Team on income@housingsolutions.co.uk
Welfare & Benefits Team
Our team can assist you with any questions you may have about benefits or financial support you may be entitled to.
- Tania Bibi (Welfare & Benefits Officer) – 07584 235570
- Jack Sheppard (Welfare & Benefits Officer) – 07887 628813
- Humera Siddique (Welfare and Benefits Officer) - 07584 235564
- Email welfare@housingsolutions.co.uk
Household Support Grant
There is additional support available to residents who may need help with essential costs via the Household Support Grant. Different local authorities use their grants differently. If you want to learn more you can visit the government website here or contact our welfare and benefits team above.
Managed migration
Please be aware that legacy benefits are ending and claims will need to be transferred to Universal credit. All managed migration notices are expected to be sent by the end of December 2025. If you need assistance with your claim or require further information please don’t hesitate to ask.
Pension Credit
Following the change in eligibility for the winter fuel payment we want to make sure that all residents are getting all benefits they are entitled to and not missing out on unclaimed pension credit. When/in receipt of pension credit further benefits you can receive. If you would like to book in a benefits check to check your eligibility please contact our team.
