Section 20 Consultations: Transparency and collaboration in property management
We value open communication and collaboration with our leaseholders. We understand the importance of ensuring that you are involved in decisions affecting your property and that you can provide input and feedback on major works and service charge matters. This commitment to transparency is reflected in our adherence to Section 20 consultations under the Landlord and Tenant Act.
What are Section 20 consultations?
Section 20 of the Landlord and Tenant Act 1985 (as amended by the Commonhold and Leasehold Reform Act 2002) sets out the legal requirements for landlords and managing agents to consult leaseholders when carrying out qualifying works or entering into qualifying long-term agreements. These consultations aim to provide leaseholders with relevant information, an opportunity to comment, and a chance to influence decisions that may impact their properties and service charges.
When are Section 20 consultations required?
Section 20 consultations are generally required in the following situations:
- Qualifying works: These include major renovations, repairs, or improvement works that exceed a certain cost threshold within a prescribed timeframe.
- Qualifying long-term agreements: These are agreements for the provision of services, such as building insurance, maintenance contracts, or communal facilities, that exceed a certain cost threshold and last for more than a year.
The purpose of these consultations is to ensure that leaseholders are fully informed about the planned works or agreements, have the opportunity to provide feedback, and can challenge any aspects that they deem unreasonable.
Our commitment to Section 20 consultations
We are dedicated to upholding the principles of transparency and collaboration. We believe that engaging our leaseholders in decision-making processes is crucial to fostering positive relationships and maintaining trust.
Our approach to Section 20 consultations includes:
- Timely notification: We will provide you with timely notifications when major works or qualifying long-term agreements are being considered. This will include detailed information about the proposed works, estimated costs, timelines, and the intended impact on service charges.
- Provision of relevant documentation: We will supply all relevant documentation, such as specifications, tenders, and contractor information, allowing you to review and understand the proposed works or agreements thoroughly.
- Comment and feedback opportunities: We will offer you the opportunity to provide comments, suggestions, or concerns regarding the proposed works or agreements. Your feedback will be considered and taken into account before final decisions are made.
- Reasonable consideration: We will carefully consider any reasonable alternative proposals or modifications put forward by leaseholders during the consultation process. We value your input and aim to find mutually beneficial solutions.
- Transparency in decision-making: We will keep you informed of the final decisions made, including the reasoning behind them. This ensures transparency and accountability in the management of your property and service charges.