Engagement
Resident engagement is important to us at Housing Solutions and here is why:
- Enhanced Satisfaction: By actively engaging with our residents (you!) , we ensure your needs and concerns are addressed
- Listening to you: We want you to feel heard! Listen to your feedback and come back to you on changes and improvements.
- Safer Environment: Engagement encourages residents to report issues and collaborate on solutions, contributing to a safer and more secure living environment.
- Better Relationships: Building strong relationships between residents and management creates a cohesive and supportive community, where everyone feels connected and valued
- 2 x full time (24/7) waking watch staff on site (scanning QR codes for assurance)
- A full time (office hours) caretaker/grounds operative
- Regular visits from Thomas Bassett, Health and Safety Lead (minimum 2 weekly)
- Regular visits from the Estate Services Manager
- 3 days per week visit from a dedicated housing officer, Mark Collis
- Engagement with the local mosque community
- Through various engagement methods working with residents to formulate a residents' forum
- Regular communication provided to residents e.g. newsletters, letters, phone calls
- Paper copy of residents fire risk assessment
- Live QR codes of their blocks fire risk assessment
- Evenlode resident sub group - first meeting has taken place and we will provide an update on the website including future meeting dates.
