When will I find out if my fittings are being replaced/upgraded?
If we believe you may be due for an upgrade or replacement we will organise with you to have your property inspected at a convenient time. These surveys should only take 30 mins and we will take photographs of the property for us to review. If we decide that a fitting needs replacing we will contact you to give you more details of the upgrade.
My fitting is older than the life cycle stated above, why has it not been replaced?
The life cycle is just one of the variables that we consider when replacing any fixtures in your home. We must also look at the condition and repair history of the item before it will be considered for an upgrade. If it is in poor condition and/or beyond economical repair then we may add it to the planned programme.
My neighbours have had a replacement fitting recently, why haven’t I?
Although we would aim to carry out improvements by street/estate, all of our customers are different and have different needs. There may be circumstances under which your neighbour might receive an upgrade earlier than expected, and there will be instances when their fittings are seen to be in good condition and they would not receive an upgrade as soon as we would have expected. Maintenance is scheduled based on condition and estimated lifecycle and this might not necessarily be the same time as your neighbour.
When will work begin?
Once you have received a letter from us informing you that you are on a planned programme for the year, our contractor will contact you directly. They will want to discuss the best time for them to access your property and start the works, but also any style/colour/design choices that you need to make before they can order your items.
Do I need an asbestos survey?
Asbestos can be found in any property built before the year 2000 so these homes will need an asbestos survey before we can carry out any replacement works. This is a precaution to keep you, our tradesmen and our contractor’s safe during the course of any works. If asbestos materials are in good condition, and are left undisturbed, then they should not pose any risk. It is rare that we would need to remove any asbestos items, but if that is necessary we will appoint a specialist licensed contractor to undertake this work on our behalf. If you have any questions or concerns about asbestos, please contact us on 0800 816 6060. You can find more information about asbestos here.
What if I don’t want my fittings to be renewed?
We will always encourage you to have works completed in your home when they come up on a programme. However, we understand there could sometimes be reasons why it might not be convenient or appropriate to have these works done and so will discuss this with you at the time.
You do have the right to refuse the proposed upgrades if you would rather keep your original fitting and fixtures. If, and when, you refuse we will make a note of this, however we may still contact you in the future about other upgrades you may be eligible for.