This summer, Housing Solutions went out into your communities to listen to your feedback on our services.
Top of the list was that you wanted repairs to be faster, and we hear this. That’s why we’re growing our trades team so we’ve got more people who can fix things for you.
We also wanted to ask if there were any issues we could help with immediately.
As a result, 5 issues were fixed directly, 35 repairs were booked in, 6 inspections booked, 9 issues were passed to our Asset Management Team to investigate, and 12 were passed to the Housing Team to follow up.
In some cases, where there was a request for improvements to the neighbourhood, or where there were parking or rubbish collection issues, this was passed to the local authority where it was their responsibility, and we are unable to act.
Drugs and antisocial behaviour were also a concern in some areas, but in virtually every case of a report provided, there was already an ongoing liaison with the police and these issues were under investigation. Sometimes it’s difficult for us to let you know about these kinds of investigations, but we will update people in the neighbourhood where we can.
IT issues, such as problems with our online portal, or booking repairs using the app, tended to be quickly and easily addressed by our in-house team and all that were reported have been sorted out.
Much of the feedback you gave us didn’t require an immediate response as it was about general issues, or suggestions for major improvements that we’d love to make but there isn’t enough budget for, but it’s all vital and been noted and reported back to the relevant team.
We loved meeting everyone that spoke to us, and we’d like to thank you for your time, and hope that you enjoyed meeting with our team too.
|
Issues Overview – with summary of actions taken |
|
|
ASB |
16 |
|
General feedback |
1 |
|
Housing officer to follow up |
5 |
|
Liaising with police already |
1 |
|
Not affordable - CCTV |
2 |
|
Ongoing investigation |
7 |
|
Bins |
9 |
|
General feedback |
1 |
|
Not our land |
2 |
|
Council responsibility |
6 |
|
Broadband speed |
1 |
|
Ongoing investigation |
1 |
|
Communal area issue |
22 |
|
Asset management to check |
5 |
|
General feedback |
6 |
|
Inspection booked |
4 |
|
Not affordable |
2 |
|
Resident responsibility |
2 |
|
Council responsibility |
3 |
|
Decorating |
2 |
|
Asset management to check |
1 |
|
General feedback |
1 |
|
Drugs |
4 |
|
Liaising with police already |
2 |
|
Ongoing investigation |
2 |
|
Gardening |
31 |
|
Added to garden help list |
2 |
|
Asset management to check |
1 |
|
General feedback |
5 |
|
Housing officer to follow up |
1 |
|
Inspection booked |
1 |
|
Job booked |
6 |
|
Not affordable |
2 |
|
Not our land |
3 |
|
Resident responsibility |
7 |
|
Council responsibility |
3 |
|
General feedback |
35 |
|
Advice given |
1 |
|
Visit request |
1 |
|
General feedback |
27 |
|
Not affordable |
5 |
|
Not our land |
1 |
|
Lighting |
1 |
|
Asset management to check |
1 |
|
Parking |
12 |
|
Advice given |
3 |
|
Visit request |
2 |
|
General feedback |
2 |
|
Housing officer to follow up |
3 |
|
Council responsibility |
2 |
|
Pests |
2 |
|
General feedback |
1 |
|
Job booked |
1 |
|
Portal issue |
3 |
|
Fixed |
2 |
|
General feedback |
1 |
|
Quicker repairs |
24 |
|
General feedback |
24 |
|
Rent too high |
6 |
|
Explanation provided |
1 |
|
General feedback |
5 |
|
Repair needed |
32 |
|
Fixed |
3 |
|
General feedback |
3 |
|
Job booked |
25 |
|
Resident responsibility |
1 |
|
Rubbish |
12 |
|
General feedback |
5 |
|
Inspection booked |
1 |
|
Job booked |
2 |
|
Not our land |
2 |
|
Ongoing investigation |
1 |
|
Council responsibility |
1 |
|
Tenancy |
5 |
|
Advice given |
1 |
|
General feedback |
1 |
|
Housing officer to follow up |
2 |
|
Housing officer to follow up - urgent need identified |
1 |
|
Updates |
1 |
|
Asset management to check |
1 |
|
Visit request |
2 |
|
Contact made |
2 |
|
Grand total |
220 |
|
Actions overview – with issues |
|
|
Added to garden help list |
2 |
|
Gardening |
2 |
|
Advice given |
5 |
|
General feedback |
1 |
|
Parking |
3 |
|
Tenancy |
1 |
|
Asset management to follow up |
9 |
|
Communal area |
5 |
|
Decorating |
1 |
|
Gardening |
1 |
|
Lighting |
1 |
|
Updates |
1 |
|
Visit Requested |
5 |
|
General feedback |
1 |
|
Parking |
2 |
|
Housing Officer visit request |
2 |
|
Explanation provided |
1 |
|
Rent too high |
1 |
|
Fixed |
5 |
|
Portal issue |
2 |
|
Repair needed |
3 |
|
General feedback |
83 |
|
ASB |
1 |
|
Bins |
1 |
|
Communal area |
6 |
|
Decorating |
1 |
|
Gardening |
5 |
|
General feedback |
27 |
|
Parking |
2 |
|
Pests |
1 |
|
Portal issue |
1 |
|
Quicker repairs |
24 |
|
Rent too high |
5 |
|
Repair needed |
3 |
|
Rubbish |
5 |
|
Tenancy |
1 |
|
Housing officer to follow up |
11 |
|
ASB |
5 |
|
Gardening |
1 |
|
Parking |
3 |
|
Tenancy |
2 |
|
Housing officer to follow up - urgent need identified |
1 |
|
Tenancy |
1 |
|
Inspection booked |
6 |
|
Communal area |
4 |
|
Gardening |
1 |
|
Rubbish |
1 |
|
Job booked |
34 |
|
Gardening |
6 |
|
Pests |
1 |
|
Repair needed |
25 |
|
Rubbish |
2 |
|
Liaise with police |
3 |
|
ASB |
1 |
|
Drugs |
2 |
|
Not affordable |
11 |
|
ASB - CCTV |
2 |
|
Communal area |
2 |
|
Gardening |
2 |
|
General feedback |
5 |
|
Not our land |
8 |
|
Bins |
2 |
|
Gardening |
3 |
|
General feedback |
1 |
|
Rubbish |
2 |
|
Ongoing investigation |
11 |
|
ASB |
7 |
|
Broadband speed |
1 |
|
Drugs |
2 |
|
Rubbish |
1 |
|
Resident responsibility |
10 |
|
Communal area |
2 |
|
Gardening |
7 |
|
Repair needed |
1 |
|
Council responsibility |
15 |
|
Bins |
6 |
|
Communal area |
3 |
|
Gardening |
3 |
|
Parking |
2 |
|
Rubbish |
1 |
|
Grand total |
220 |
