Putting People First
We serve over 8,000 homes across seven local authorities, offering a range of housing options, from affordable rent and shared ownership to specialist accommodation. But our commitment goes beyond bricks and mortar. We ensure every resident can access the support they need, in the way that works best for them.
Accessible for All
We provide information in multiple formats and languages, including:
- Braille
- Large print
- Audio CD
- Translations in Urdu, Polish, Punjabi, Arabic, and more
This ensures that no one is excluded from understanding their rights, accessing services, or engaging with us.
Digital and Personal
Residents can:
- Report repairs online or via our app.
- Pay rent securely.
- Access tenancy support.
- Request service adjustments based on individual needs.
We maintain face-to-face options for those who prefer personal contact, and we’re committed to digital inclusion; making sure our online tools are simple, accessible, and usable by all.
Equity in Action
We recognise that individuals experience services differently. That’s why we:
- Monitor who accesses our services and how.
- Use resident feedback to improve accessibility.
- Offer reasonable adjustments tailored to individual circumstances.
- Listen to lived experiences.
Our approach is rooted in fairness, dignity, and respect because every resident deserves to feel heard, supported, and safe.
Our Promise
We will continue to listen, adapt, and act—ensuring our services reflect the diversity of our communities and meet the needs of every resident.
Need to Update Your Access Details?
If your communication needs, preferred language, or access requirements have changed, or if you’d like to request adjustments, please let us know. You can:
- Call us on 01628 543101
- Email: contact@housingsolutions.co.uk
- Complete form below
- Or speak to your Housing Officer
We’ll make sure your preferences are recorded and respected across all our services where possible.
