A legal definition of anti-social behaviour is found in The Crime and Disorder Act 1998 which describes ASB as: “Acting in a manner that caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household as themselves”.  

The Anti-Social Behaviour Crime and Policing Act 2014 expanded on this as follows:

• Conduct that has caused, or is likely to cause harassment, alarm, or distress to any person.
• Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises; or 
• Conduct capable of causing housing-related nuisance or annoyance to any person.”  

Hate crime is defined as ‘any criminal offence which is perceived, by the victim or any other person, to be motivated by hostility or prejudice towards someone based on a personal characteristic’. The five monitored strands are:

• Race
• Religion/faith
• Sexual orientation
• Disability 
• Gender-identity  

• Issues perceived to arise due to people’s differing lifestyles that are not intended to cause nuisance or annoyance.
• Actions which amount to people being unpleasant to each other people or people staring with no other associated ASB but are not sufficiently serious considering the likely harm caused to justify our involvement.
• Cooking Smells
• Spreading rumours
• Children playing in their homes or in the locality of their home or designated playing area. (including ball games)
• One off party  
• Parking disputes  
• Social media disputes
• Incidents that we believe will be vexatious where there is a history or pattern of allegations unsupported by evidence by the complainant.  

• Webchat
• Online
• Using the REMOTE ASB App
• Call us
• In person at our offices

• Contact within 1 working day for personal cases and 3 working days for nuisance cases.
• A written action plan detailing, what to expect from us, what we expect from you, within this we will also try to manage any expectations you may have.
• A risk assessment will be completed.
• We will work with partner agencies.
• We will review the evidence provided
• We will agree a timeframe and method to keep in regular contact with you
• We will approach the alleged perpetrator with the aim to prevent re occurrence (there may be occasions where we do not contact the alleged perpetrator)
• Before closing the case we will contact you to discuss the actions taken and explain why we are closing the case.

Victim Support - Antisocial behaviour - Victim Support

ASB Help - asbhelp.co.uk

Neighbourhood Watch - Say NO to ASB | Neighbourhood Watch Network (ourwatch.org.uk)

Find your local police – Contact us | Police.uk (www.police.uk)

Find your local council - Find your local council - GOV.UK (www.gov.uk)

If you do not believe you can return to your home, you should report this to the police. Housing Solutions cannot offer temporary accommodation but if the police agree that it is unsafe for you to return home you can approach your local authority for emergency accommodation.

The ASB Case Review, previously known as the 'Community Trigger' gives victims who have persistently reported problems of antisocial behaviour the right to request a multi-agency review of their case, where they believe their report has not been properly addressed.

Your local council will be able to provide you with further information about the anti-social beahviour case review process in your area - Find your local council - GOV.UK (www.gov.uk)