As a community-based landlord, our first priorities are people and communities. We benefit hugely from the involvement of tenants, shared owners, and leaseholders who feedback to us and help improve our services.
We offer residents a range of ways to help shape and improve our services and hold us to account. We have a broad range of panels that all residents are welcome to join.
Get involved!
- Do you want to make a difference to the services you receive from Housing Solutions?
- Do you want to understand more about how Housing Solutions works?
- We offer training and support along the way as well as ‘thank you’ gifts for giving your time and energy.
For more information or if you have an idea please contact Nivene, our Resident Empowerment Manager via email communityengagement@housingsolutions.co.uk
E Engagement Panel
Our E-Engagement Panel is all about you giving us feedback, from the comfort of your own home! We send all information via email and you simply let us know what you think. We then use your feedback to shape and improve our policies and services. Of course if you receive an email but don’t have time, that’s not a problem, you can still take part next time or can unsubscribe at any time.
SIT (Scrutiny and Improvement) Panel
The SIT Panel is at the heart of Housing Solutions’ Resident Involvement Strategy and ensures we have the resident voice at the centre of everything we do. It's main purposes are:
- To scrutinise organisational performance and hold us to account
- Review services to ensure they are cost effective and to improve them for all residents
- To review new and existing policies
To find out more about what the SIT panel does please take a look at our video
Home Owner and Community Living Panels
The purpose of these panels are:
- To improve communication and understanding
- To improve resident satisfaction
- To review and provide cost effective services
- To review policies
What have our panels assisted us with?
Our panels support is invaluable in shaping our services, our E-Panel have reviewed and given feedback on:
- Residents Health and Safety Handbook
- Website Review
- Our Volunteer Policy
- TSM additional probing questions
- Service Charge and Rent Letters
- Assignment Policy
- Compensation Policy
- Complaints Policy (changes to staged process)
- Damp and Condensation leaflet
Our SIT panel has:
- Reviewed our Repairs Policy
- Been kept updated on our digital strategy throughout the year
- Been involved in 4 staff interview processes
- Been involved in Stage 3 complaint panel hearings
- Launched an electric blanket pilot to help residents with increased cost of living
- Suggested a WhatsApp trial which is being tested in Greenfields and Chicheley Court
- Started a scrutiny into our voids process, and our resident support fund
- Gave feedback following the resident survey and made suggestions around service improvements
- Advised on the repair backlog letter that was sent to all residents
- Met with Cross Key Homes’ Scrutiny Panel to exchange best practice
During the same period our Community panel has:
- Agreed and signed off their new Terms of Reference
- Trialed a new digital ‘Ok Each Day’
- Been involved in the ASB officer interviews
- Approved the digital noticeboards for all the schemes
- Reviewed and fed back on the style, format and tone of new service charge letters
Finally our Home Owner panel has:
- Supported and co-designed the new Homeowner Conference
- Suggested changes to service charge/rent increase letters
- Taken an active part in a specific property Complaints Panel
- Reviewed the Section 20 Policy and proposed changes to give Homeowners more choice and control of maintenance issues
- Reviewed lease extension and stair casing letters to ensure tone is resident friendly and intent and information is clear
