As a community-based landlord, our first priorities are people and communities. We benefit hugely from the involvement of tenants, shared owners, and leaseholders who feedback to us and help improve our services.
We offer residents a range of ways to help shape and improve our services and hold us to account. We have a broad range of panels that all residents are welcome to join.
Get involved!
- Do you want to make a difference to the services you receive from Housing Solutions?
- Do you want to understand more about how Housing Solutions works?
- We offer training and support along the way as well as ‘thank you’ gifts for giving your time and energy.
For more information or if you have an idea please contact Nivene, our Resident Empowerment Manager via email communityengagement@housingsolutions.co.uk
E Engagement Panel
Our E-Engagement Panel is all about you giving us feedback, from the comfort of your own home! We send all information via email and you simply let us know what you think. We then use your feedback to shape and improve our policies and services. Of course if you receive an email but don’t have time, that’s not a problem, you can still take part next time or can unsubscribe at any time.
SIT (Scrutiny and Improvement) Panel
The SIT Panel is at the heart of Housing Solutions’ Resident Involvement Strategy and ensures we have the resident voice at the centre of everything we do. Its main purposes are:
(Scrutiny and Improvement) Panels – SIT Panel
Residents panels play a crucial role in housing associations by ensuring that residents have a voice in how their housing services are managed and improved. Here's an overview of what they do:
What Are Resident Scrutiny Panels?
Scrutiny and improvement panels are groups of residents who review and evaluate the services provided by their housing association. These panels are designed to enhance transparency, accountability, and resident involvement in decision-making processes.
Key Functions of Resident Panels
- Service Review and Evaluation: Panels can assess various services offered by us as a housing association, such as maintenance, repairs, and customer service. They identify areas for improvement and provide recommendations to enhance service quality.
- Resident Engagement: These panels actively engage with other residents to gather feedback and understand their needs and concerns. This helps ensure that the our services align with residents' expectations.
- Accountability and Transparency: Panels hold Housing Solutions accountable by monitoring performance and ensuring that commitments made to residents are met. They review performance data, policies, and procedures to ensure transparency.
- Recommendations for Improvement: Based on evaluations the panel can make recommendations to Housing Solutions management. These recommendations aim to improve service delivery, enhance resident satisfaction, and address any identified issues
- Empowerment and Advocacy: By participating in Resident panels, residents are empowered to influence decisions that affect their living conditions.
How do SIT Operate?
- Structure: There is designated chairperson and operate under a set of terms of reference.
- Meetings: The Panel meets every 6 weeks at Housing Solutions head office to discuss their findings, review services, and formulate recommendations. Meetings are held in person or virtually to accommodate different preferences.
- Engagement Methods: There are various methods to engage with residents, such as surveys, focus groups, and mystery shopping exercises. This helps gather comprehensive feedback from the community.
To find out more about what the SIT panel does please take a look at our video
We currently have 2 spaces available on our SIT Panel and we are looking for:
- A general needs resident living outside RBWM
- A general needs resident aged 18-30
The Panel meets virtually every 6 weeks at Housing Solutions head office. Training and support will be provided.
If you are interested in getting involved contact Nivene on nivene.powell@housingsolutions.co.uk
