Online & mobile
Once you have created an account through our website you will be able to pay your rent online, report repairs and edit your contact details easily and simply. You can access the portal here to register https://www.housingsolutions.co.uk/portal-home/
The easiest way to pay your rent is by Direct Debit. If you have a bank or building society account, you can set up a payment date, the best options are between the 1st and 28th of the month. You can even choose to pay weekly, every two, three, four weeks or monthly.
To set up a Direct Debit use the form in the portal https://www.housingsolutions.co.uk/portal-home/ or use this link https://www.housingsolutions.co.uk/rent-and-repairs/rent/paying-by-direct-debit/ or call 0800 876 6060 to set up Direct Debits over the phone
You can set up payments via your online bank account. Payments should be made to:
Account: Housing Solutions Collection Account (Natwest Bank)
Account Number: 00000000
Sort Code: 57-68-05
Payment Reference: Your 12-digit Tenancy Reference (e.g. 12000340D012). This reference MUST be correct or the payment will not process.
At our office
You can pay your rent at our offices at Housing Solutions Crown House, Crown Square, Waldeck Road, Maidenhead SL6 8BY
Our Cash Office opening times are:
Monday 08.45am to 4.45pm
Tuesday 08.45am to 4.45pm
Wednesday 10:00 am to 4.45pm
Thursday 08.45am to 4.45pm
Friday 08.45am to 4.15pm
Please note that our cash office closes 30 minutes before our offices.
Allpay online & mobile
You can pay via Allpay online. Log on to Allpay and enter your tenancy reference number/ You will need to have your debit or credit card to enter all the details. Once registered, you are able to pay your rent from your mobile phone anytime, anywhere using your Allpay payment card and your debit card.
To register, complete the form online at Allpay. https://www.allpayments.net/Allpayments/Signin.aspx?ReturnUrl=%2fAllpayments%2fHome.aspx
To pay by text, just text 'pay' and key in 'rent' then the amount you wish to pay e.g. 50.00 (do not use the £ sign) followed by the last 4 digits of your debit card and press send. You will then receive a confirmation text message.
At post offices and pay point zones
You can pay by cash, cheque or debit card at any Post Office using your Rent Payment Card. Your rent account will automatically be credited with your payment in 1-2 working days. You can also pay at any Pay Point Outlet in the High Street using your Rent Payment Card where you see this sign. Please keep all receipts for rent payments in a safe place, as proof of payment will be required if there is a query on your rent account.
If you require a card or a replacement card please telephone our Customer Contact Centre on 01628 543101
Post (cheques only)
If you pay by post you should send your cheque, payable to Housing Solutions, with your name, property address and rent account number on the back of the cheque. Please do not send cash in the post for security reasons.
Please send your cheque to: Housing Solutions, Crown House, Crown Square, Waldeck Road, Maidenhead SL6 8BY
Debit or credit card
You can pay your rent over the telephone using a debit or credit card. Please call 01628 543101 and have the details of your card and Tenancy Reference number ready. We accept Switch, Mastercard, Maestro, Visa and JCB.